The team at this travel agency, especially our travel planner would be given 6 stars instead of 5 if that was an option! I read reviews before I booked with this travel agency and was skeptical, but they surpassed my very high expectations. Our trip to Croatia was fantastic. I basically did no prep work - we just told our travel planner the kinds of things we like to do and how long we had. He pointed out to us that there was a big techno music festival going on during that time period and rerouted our itinerary so we could (thankfully) avoid it. We had a couple of phone calls to make some alterations to the itinerary, but we did very little research on our end and hoped for the best. Now that we have returned and spoken with other travellers, I am convinced that our itinerary was absolutely ideal. We got to cram in lots of tours, wineries, experiences such as market visits, home cooked meals, cooking classes. We also stayed in top notch hotels, with phenomenal breakfasts and all were in perfect locations. This travel planner is so incredibly accessible during the trip too. I recall before we left, he said he would be available as we travelled if we had questions but I didn't realize just how accessible he would be and how valuable his communication via whatsapp would be. He changed things for us (like a later tour start time, pick up point to airport so we could go to a museum and leave our luggage at the hotel), he gave us advice instantaneously (does he ever sleep or not have his phone with him?!) and always surpassed our expectations with favours he did for us along the way. I have told people about the high level of service we received from this travel agency and our planner and they were astounded.
We were in Croatia for the world cup quarter finals through to the finals - so obviously that was a highlight! Watching on big screens in public squares with the Croatians - and tourists - and seeing the friendly rivalry with the British / French and just experiencing the excitement for such a small population to be number 2 in the world was definitely memorable.
We loved Istria / Opatjia, had a wonderful cooking class near Dubrovnik, enjoyed the old towns in many of the coastal cities and also the Plitivice National Park. We enjoyed our market experience tour and going through the fish markets of Split and choosing our lunch. We also really enjoyed the hotel breakfasts - each one more varied than the next. All the hotel locations really worked out for us.
I thought the trip really started when we received Unforgettable Croatia's package with the itinerary in the mail. It started off the trip in a very special way - with the helpful suggestions, free gifts along the way, etc. I thought the itinerary was very clear and the package was so well organized. If other travel agents saw the package, they would copy the whole format for sure since it made us feel very pampered right from the start.
Not sure we would do much differently! Unfortunately the sea was choppy when we did our boat tour in Hvar, but I couldn't have changed that. And although the travel planner's team is so incredibly customer service oriented, I don't think even they could have changed it!
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