What a wonderful trip!
We contacted this travel agency from Europe with a rough outline of what we wanted to see and experience - they helped us plan a great itinerary. We emailed to and fro and came up together with a great schedule - they listened to our comments, amended the plan a number of times and suggested various excursions we wouldn't have known about - like a splendid bicycle trip near Hoi An.
Their own personnel and the third party organisations they chose were unfailingly competent, punctual and interesting, most of them were really enthusiastic and genuinely nice.
The hotels they booked were excellent, in one case much better than the one we would have picked (our travel agency knew about a building site).
Great communication too - halfway through our trip we decided to change our schedule a little and contacted the office per email - we got an immediate (and positive) answer.
Definitely five stars :).
Are you planning a trip to Vietnam? DON'T check out of the hotel and take a day-long Mekong Delta trip (bike, tuk tuk and boat plus 4 hours car drive) on the same day of your flight back to Europe! that was the only schedule mistake as it meant some, erm, heroic washing and changing in an airport bathroom...
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