Our Italy travel agency planned and thought of everything we could possibly want on our trip to Italy. Their travel documents were well organized and well thought out. The trip went so smoothly it was like they were there with us holding our hands. From a S-class Mercedes picking us up at the airport to reserved seats on the trains to having a guide meet us in Venice, the transportation took us where we needed to go in style and on time. The accommodations were clean, comfortable, quiet, and elegant. The staff at each location was excellent and very friendly. The tours our travel agency booked for us were exactly what we wanted led by very knowledgable English speaking guides. Contained in the travel documents were such nice extras like tipping guides, safety guides, maps to our meeting points, and most importantly, restaurant recommendations for each city visited. The itinerary was much more than dates, times, and places. It was filled with things to do when we weren't touring as well as explaining exactly what we would do each day. This company did a great job and if we could give them more stars than 5 we would!
We had memorable moments in each city we visited. In Venice, the shopping in the Rialto, the tour of the Murano Glassworks, and the private guided tour ending in the gondola ride stand out. In Florence, seeing the statue of David, the tour of the Uffizi Gallery and Vasari Corridor were wonderful. In Rome, the Ancient Rome walking tour, the twilight tour and all of the Vatican City tour were outstanding. We had too many excellent meals to list here.
Two of the hotels were a cut above the others. The service at the first hotel was beyond expectations. They moved us to a more accessible room when they found our mobility issue. One morning when we needed to leave for a tour before normal breakfast hours, the staff had breakfast laid out for us early. The other had a beautiful luxurious room with state of the art soundproof windows. The staff helped us every chance they could. We arrived well after lunch hour in pouring rain and they fixed us lunch so we wouldn't have to leave the hotel in the inclement weather. They too made very good food recommendations.
We made sure to taste gelato at least once a day every day we were in Italy. If we could have brought some home with us we would have.
We would have stayed an extra day in Rome.
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