Andres, our Egypt and Morocco travel agent, was very proactive in listening to what our most sees were and making suggestions on sites we would not have wanted to miss. His comprehensive planning and trip management skills made this a truly wonderful experience.
Having a customized trip for the 4 of us that was structured yet flexible. We did not have to wait to ensure 50 people were on the bus to get going. We were able to make special requests for stops along the way which gave us some control of our schedule. The guides were amazing and very knowledgable. Our drivers were very skilled and friendly.
I am not sure I would use their travel desk for the international travel arrangements. We booked at least 6 months in advance and still got middle seats and flights that did not qualify for mileage credit. They should proactively communicate when flights change and manage expectations about long layovers (we had one that was 6 hours where the airport was virtually closed with no gate information or food available). If they just took a little more effort in addressing more than getting a seat on a plane it would have been a better experience.
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