We really enjoyed our trip to Ecuador and the Galapagos. The itinerary was superb and provided an overview of the various parts of Ecuador, its history, geography, people and the culture.
I would recommend that the travel agency improve their website for providing customer inputs (names, addresses, passport information, etc.). There was not enough flexibility to change the information easily (i.e. The names were entered by the company and were incomplete and not matched well to the other information.) This caused some issues with us with mismatched names (i.e. Ed Bxxx became Ed Gyyy. Also Kim Gyyy was matched to Mike Lzzz instead of Ed Bxxx.) We also had an issue with our Galapagos tour operator which did not provide correct airline tickets for our friends. We contacted our travel agency and they worked diligently to get this corrected. These were the only 2 issues we had. Otherwise, the trip was flawless and lovely. We especially enjoyed the services provided by our cruise operator.
We enjoyed the lovely city of Cuenca and were happy that we spent 3 nights there.
The Galapagos portion of the trip was a highlight. The cruise was lovely, the naturalists extremely knowledgeable and interesting, and the wildlife fantastic!
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