Great and really professional services. Most of the time (except of total experience in Phuket) the quality was evenly in quality. Great guides with really good knowledge of the history, local live and good advices to travellers.
we really loved the Elephant activity in Chiang Mai
I wouldn't go to Phuket nor take the tour to the James Bond island as I'd like a tourist machine... packed, crowded boat, bad food, pickup in group and not private (as mentioned in my trip itinerary) , moreover 30 min late from the time originally specified, and so rude that they didn't even apologise. Service, pickup and others had nothing to do with the other cities' services!
And also need to improve yours vehicles in Cambodia, specially if a long trip (more than 3h drive) is planed
TRAVEL COMPANY COMMENTS:
Hello Ms. Nathaly, Thank you for traveling with Zicasso and our company. With all gratitude, we would like to thank you for sharing you thought of this trip with us. Plus, we sincerely apologize that the James Bond island tour in Phuket did not meet your expectation. Due to peak season, James Bond island will be crowed since many groups of tourist visit there. However, this is join-in tour, hence we deeply regret that the driver had to stop at other hotels to pick up many groups which sometimes caused lateness. About the private vehicle, we always get free upgrade to our VIP clients like you, so our team booked this vehicle for you. Unfortunately, due to external factor, the paved road in suburban remote area in Cambodia might not be smooth as urban area Besides that, Cambodia is still a developing country, so their material facilities need improvement much. We are so sorry that this road trip from Siem Reap to Presh Vihear was not pleasant experience for you. In conclusion, we would take note all comments as constructive feedback and hope to have another opportunity to create remarkable flawless trip for you in near future. Once again, we are grateful to be your travel planner and get your feedback after the trip. If you have any further enquiries, please feel free to contact us. Thanks and regard, Customer Care.
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