Our trip to Australia was well planned by this travel agent. I did my search for Zicasso and then this travel company without any recommendations in advance, and it really worked well. I contacted a couple of travel services and described what we were looking for. Our agent responded with a wonderful complete plan which reflected our wants and needs. Of course we tweaked things, and she was always very responsive. We were especially impressed with the various private tours she chose for us. All of them were with wonderful guides whose depth of knowledge about Melbourne, the rain forest, the aboriginal people, Great Barrier Reef etc was quite amazing. The tour in Melbourne was a standout, and I am so glad that our agent talked us into spending five days in Melbourne and surrounding area. We would have missed a wonderful drive along the Great Ocean Road, staying at an eco-lodge, well-chosen the wineries (there are so many it is really hard to choose without help).
Also, I had a medical problem while we were on the trip, which meant we needed to change accommodation on a moment's notice. Our agent immediately responded and we wound up in the perfect place. I would advise anyone coming to Australia for the first time to talk to this agent; I just wish we could have stayed longer.
Melbourne was really an unknown for us and we were just blown away. It is a wonderful city in a beautiful setting.
On the great barrier reef, I would make sure that any snorkeling excursion is on a boat with a 15 person max. One of our tours was on a much larger boat and we much preferred the smaller boat.
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