As we were busy planning our wedding we decided to use this travel agency to plan our honeymoon. They did an excellent job of arranging transportation and finding memorable sites to visit while we were in Thailand. Two of the three hotels they booked were fabulous, the third just had unfriendly staff, but the hotel itself was very nice. The tour guides they booked were all excellent, but it is unfortunate that our agency did not put us in contact with our guides beforehand so that we could learn more about their tours ahead of time. Example; we ate a huge breakfast prior to a guide showing up only to find out her tour was all about tasting food and drinks around Bangkok for about 6 hours. We wouldn't have eaten breakfaat at all if we'd known that.
The experience at Patara of learning about elephants, looking for signs of their health or illness, bathing them in the creek and eventually learning to get on and ride them was absolutely the best part of the trip. Please be sure that your elephants are happy and healthy before ridong them. We also enjoyed many temples and the Thai cooking class was so much fun. Our second week in Thailand was spent in a relaxing resort which was much needed after the first week of toura and walking around.
We would have spent less time in Bangkok and more time in Chiang Mai or Hua Hin.
Travel Company's Comments
Thank you first of all for traveling with us in Thailand, it was our pleasure to have you experience the Kingdom of smiles together. Secondly, we are so sorry to hear you had some experiences that didn't meet your expectations, we take this very seriously and it is how all companies improve and evolve.
The hotel which had unfriendly staff, we shall report this back to their management team, they too can only change this with such feedback as you have given. They will want their guests to feel welcomed at all times too.
For the food tour, we do highlight that we shall eat and indeed have to take a break from eating, yet I can see still that we can simply highlight the fact to take a light breakfast on this day, to avoid any such instances. We shall in future add this text to help all other guests avoid any similar situation. Again, our thanks for highlighting this to us as well, we strive for perfection and every day we work harder to attain it, with such changes we shall continue to get closer.
Again, Amy, it was a pleasure to work with you to help you have a fantastic honeymoon and to bring some wonderful memories to you both. All our thanks and very best wishes for the future, we would love to welcome you back on another trip to show how we have improved, maybe an anniversary.
Very best wishes
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