I would give the company 5 stars because the trip worked out wonderfully. However, Nuria, the original Spain travel agent I dealt with, was on maternity leave when I went to do my final details including recommendations where to eat dinner, hotel questions, etc. I worked with Patricia on the reservation andAntonio on the dinner arrangements and both turned out to be very good but I felt that Nuria should have told me she was going on maternity leave and that Iwould be working with Patricia. It was not until I had sent 3 emails to Nuria that Patricia answered back.Also, I found that the 5 star hotel in Bilbao was definitely not a 5 star (i.e. no evening turndown, small rooms - finally got the room we wanted after the third try, no doorman at the door when we arrived). I think they should have suggested the other 5 star hotel even though it was very modern and I prefer old world because of the amenities. On the other hand, the hotel in San Sebastian, the 5 star was closed for renovation so we stayed at the 4 star Villa Soro,was more than a 4 star and the people were wonderful. The hotel in Barcelona, Casa Fuster, was excellent.The drivers were all on time and the guides we had were very good especially in Figueres/Girona, San Sebastian and Bilbao. The driver who took us fromSan Sebastian to Bilbao along the coast road and spent the day with us was wonderful. He had also driven into the Basque country the day before. I emailed the company he works for to tell him so.
We really enjoyed the free time we had in Barcelona after having a guide show us the city. The side trips to Figueres/Girona, into the Basque country and upto Biarritz were great. These two days were really planned very, very well. Bilbao was the surprise since it is much more than the Guggenheim - it wasa surprise. We also saw a wonderful David Hockney exhibition with 90 of his paintings which added to our stay.
Nothing - except a different hotel in Bilbao. The restaurants Antonio and I chose for dinner were terrific and Antonio made us reservations in Barcelona andBilbao which was greatly appreciated.
How did you find out about Zicasso? We used them the first time last year when we went to Croatia and worked with a wonderful agent. In fact, we have friends we recommended to her whojust came back from a similar trip.I think I read about Zicasso originally in "Travel and Leisure Magazine".
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