The trip was incredible. Very exhausting considering we had a 4 month old baby with us. The 10 -11 cities we visited were all beautiful and had heir own Spanish charm.
The travel company did well. I worked with this agent directly and she was always very accessible. She spent ALOT of time up front configuring different agendas and routes due to my wife and I - very patient and kind throughout every step(HUGE VALUE). My only issue was the baggage not being handled up front on our transfers from Malaga to Tenerife and the out of pocket expense when that detail could have been planned smoothly considering they knew how much luggage we had in advance and they had actually asked us the question. The driver in Lanzarote didnt show up at the airport either. They did reimburse the fee for the taxi.
I highly recommend on a complex trip to use an agency to coordinate all the details. Having a master itinerary and all of the guides, hotel addresses, private transfers, trainsand more - if you are not from Spain its alot of detail that you will get lost in. You pay a premium for sure.
Spain has BEAUTIFUL history and do take the time to see as much as you can. The tour guides are very helpful in connecting where you are at to centuries of history and it makes a great, enriching experience.
For Americans who are used to a certain type of food - The Spanish palate is much different so be mentally prepared to eat really tasty but different things.
Madrid - The Prado Museum is gorgeous. A bit like Times Square in NYC.
Toledo - Beautiful cathedral; not a very impressive Jewish quarter
Cordoba - Horse show was great; Cathedral and gardens awesome; alcazar a must.
Sevilla - AMAZIN!G! my favorite so far.
Cadiz/Vejer - Must sees.
Ronda - Enchanting,
Lanzarote - Stayed at Hesperes for 5 days. Very beautiful. Upgraded room and got all-inclusive added. cost me another $500 for the 5 days/4 nights.
Move around less; moving 7-8 hotels in 17 days is tough. It was worth it though to go from Madrid and go South and finally to the Canary Islands.
TRAVEL COMPANY COMMENTS:
First of all, thank you very much for your kind words towards my work. I love assisting my customers and being accessible anytime so that you can contact me for any issue both during the planning stage and while the trip is taking place. I also love working as much as needed during the planning stage until we get the ideal itinerary for them. In your case, I tried to persuade you not to visit so many places (for example just one island instead of two in the Canary Islands), but you wanted to do the most of your trip and I also understand that. But honestly, I thought that you were the bravest parents on earth traveling with a baby to so many destinations in quite a short period! Anyway, I am happy to hear that it was worth it though.
Regarding the two “negative” issues that you mention:
- about the baggage, my apologies for not being able to help you in advance. My colleague sent you an email previous to your trip informing you about the weight that you were allowed to carry on the domestic flights. Unfortunately, we are not allowed to check-in any extra luggage because the domestic airlines want to check themselves the real extra weight by weighing it when you do the check-in.
- about the driver that didn’t show up at the airport, I am really sorry. As you saw with the many transfers that you had during your trip, this is something really unusual. When you informed me about this issue, I immediately contacted the driver. He told me that he was in a traffic jam and it was going to take him a while to reach the airport. So, provided that you were with a baby and I didn’t want you to wait for longer, I decided that the best solution for you would be to take a taxi to your hotel. And of course we refunded the money of the transfer to you in a short time.
Again, thank you very much for travellng with us and for your review. The best reward to us is to read that you had an incredible trip and that you enjoyed our guides and full trip organization, and of course, our country!
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