We had an absolutely wonderful experience with not only Zicasso but with their travel partners at this Spain travel company. Our agent, the owner of the company did everything in her power to ensure that we had a wonderful First experience in Spain. She worked with us for several months prior to our trip. She was available at anytime to discuss our options and preferences as to what we wanted to do and see in Spain. When I say anytime you must realize that there is a six hour difference between her time in Spain and our time in the United States. When she told us that she would call a specific time, she did. In the beginning we spoke with her and explained to her what we would like to do in Spain. She gave us not one vacation plan but four vacation plans, that we could pick and choose from. I will say we had a bit of a struggle getting our Visa cards to be accepted by her bank, this was by no means a fault of our agent's, but once we realized that we had to speak not only to our bank but also to the Visa department of our bank our struggles were over. When we were having difficulty with our credit cards, late in the evening, I sent an email off to Zicasso giving them the option to contact me by either email or by phone and within five minutes my phone rang and we were on the way to success.
When we arrived in Spain every detail of our vacation was worked out in a first-class manner. Our agent had arranged private chauffeurs to transport us from trains to hotels and from our hotels to the trains and to other activities which we were to partake in, even down to providing chauffeur service from our hotel to the port we were to meet our cruise ship.
Our agent planned our vacation with not only private tours, but also group tours and a cooking class in Barcelona. We spent six nights and seven days in Spain all planned by our agent. When I say she was with us every step of the way I really mean that. During your trip we found that we over planned our time and we called our agent late on a Friday night and within a half an hour, she called us back and rescheduled us into wonderful Hotel in Madrid instead of Seville. Additionally she rearranged our train schedule and chauffeur in Barcelona, and everything worked out wonderfully.
On our last train ride from Madrid to Barcelona, the train was delayed for a half an hour. When we did arrive in Barcelona our chauffeur was waiting for us. He also mentioned that when a train is delayed more than 15 minutes the customers and get a refund. At this time our agent is looking into a refund for the train fee for us as she scheduled all of our train reservations in first class.
After Spain, we traveled not only on the cruise ship but additionally through Europe for the next four and a half weeks. I did not hesitate to mention Zicasso and our agent's company to anyone that I spoke to regarding our travel arrangements.
I would highly recommend both Zicasso for anyone traveling throughout the world and our agent's company for anyone traveling to Spain whether it be for the first time like ourselves or if you're a seasoned traveler to Spain.
Initially we thought we could plan the trip ourselves and we wasted a great deal of time trying to do that. So what I would do differently next time would be, I would contact the Zicasso for any travel arrangements that I would have, anywhere in the world and if I were to go to Spain again, I would definitely use this company again without hesitation.
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"Our Spain travel agent was fantastic from the first contact to the end."
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