Their customer service was very pleasant. They were prompt, detailed, and helpful.
I very much enjoyed most of the tours that they selected for us - a great introduction to each city and a visit to some wine cellars, which I never would have thought to do on my own. Additionally, it was nice to have our transportation all arranged. Our guides were almost all friendly, polite, and well-informed, and were able to provide a lot of knowledge that made our visits more meaningful.
I probably would not go through a travel agency. While the service was great, it was definitely very expensive, and I feel like for what we got I could have planned my own trip and saved quite a bit of money. This is definitely not my first trip abroad, and for the same duration of time it's never been this expensive for comparable quality. I went with an agency this time because I'd never used one before and didn't want to have to worry about whether my accommodations would be comfortable enough or tours good enough, but even with the agency, I wasn't a fan of one of the tour guides, and was a little miserable at one of the hotels.
Travel Company's Comment
Dear Ms. Lee,
Thank you so much for taking the time to complete this traveler review on Zicasso. We are glad to hear that you found our company to be pleasant and helpful in planning your trip.
We do regret that you had unfavorable experiences with the one guide and hotel and thank you for explaining the situations to us. As you know, we have taken your feedback to our suppliers to ensure such incidents do not occur again.
For the tour, I understand that a great deal of the discomfort was due to the summer heat which, unfortunately, we do not have control over.
In regards to the hotel, we appreciated that you contacted us during your trip to keep us informed. I understand that you believed not much could be done and that the discomforts weren't severe enough to warrant using our 24/7 contact information. Please note, however, that our 24/7 number is provided specifically for situations like yours. This way we can do whatever possible to resolve any issues, thus allowing clients to continue to enjoy their trip rather than tolerating any discomforts.
As for our services, we always do our best to save our clients time and anxiety in planning the ideal trip for their time, interests, and budget. We use our expertise to provide insight to options they might not have otherwise considered, such as your wine tour. In your case, we were also able to use our strong relationships with our suppliers to upgrade your room at one hotel (free of charge) and procure a refund for the property you found unappealing. These relationships and our expertise allow us to give clients the best value for their budget while also eliminating the hassle and worry of planning an international trip on their own.
Again, we truly value your feedback both in this review as well as in the emails. In the emails you were very enthusiastic, and we were so happy to hear how you enjoyed your trip as a whole.
Thank you for traveling with us and we wish you the best in all your future adventures!
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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