From the start to the finish, this travel agency did a marvelous job in helping us set up our 19 day trip to Vietnam and Cambodia in Feb. - March 2018. The four of us, two couples, had lots of ideas and questions about the trip. Our representative was wonderful. I told her what we were thinking of, our budget, what we wanted to see and where our focus was and she devised an itinerary that hit all the objectives of our trip. We did a bunch of tweaking and sending questions and concerns over time and she answered all very promptly and made sure that what we wanted in the trip was fulfilled. When I told her we wanted to up-grade our hotels, she handled all the changes without any problems. She phoned several times to make sure all was going well with our planning and that we were happy with what she had set up for us.
Our guides were fabulous. They did everything and more to make sure we had the experiences we wanted. If they thought that what was supposed to happen that day wasn't what they would recommend, ie., eating at certain food markets, etc., they pointed us in another direction. They took into account some of the physical limitations of several of us and made adjustments accordingly. They were friendly, helpful, caring and fun. At several points in our journey we had some requests for things that weren't in the itinerary and they made sure that those requests were fulfilled. We couldn't have asked for better service. More that once we asked where we could buy a certain thing and they went out of their way to find the store where it could be procured, even after the tour for the day was done and they were off their time with us. Wonderful service. All of our drivers were excellent, friendly and helpful. They always had bottles of cold water for us when we returned to the vans, which was much appreciated.
Our hotels were perfect. The hotel in Hanoi, our private boat in Ha Long Bay and the staff on board, the hotel in Hue, the boutique hotel in Hoi An, where we had a wonderful 2 day rest period to enjoy the beach and relax, the resort in Saigon, which was luxury at it's best, and the hotel in Siem Reap, Cambodia were the perfect places to relax, rest and explore after our days of seeing the sights. They all had wonderful breakfasts and the staff of all of them were friendly, helpful and informative when we needed some advice.
They also made getting our visas easy and painless, and arranged our internal flights and the flight to Cambodia with no problems.
I highly recommend this travel company for any trip you are planning to Vietnam. Their service was outstanding and we have no complaints about anything they booked, recommended or suggested.
The Old Quarter in Hanoi, releasing fish and turtles into the lake, our cruise on Ha Long Bay, the drive to Danang, the jeep tour in Hoi An, our wonderful rest days on the beach, meeting and talking with a Vietcong soldier at the tunnels, and seeing Angkor Wat at sunrise, eating our breakfast sitting on a wall and watching the sun come up over the temple. We weren't sure we wanted to get up at 4 am after getting to Siem Reap late in the evening, but we were so glad our guide switched the order of our itinerary to do that. The 'Phare,the Cambodian Circus', was a true highlight. Young people putting on a wonderful show, funny, acrobatic, and inspiring.
It is hard to pick out the best parts of the trip as there were so many highlights.
Not much! It really hit all the things we wanted to see and do. Maybe we would spend a few more days there so we could see some parts of both countries that we didn't get to see on this trip.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"I have nothing but raving reviews for the travel company and my trip."
"Over the years, we have mostly travelled on our own. This was our first fully managed vacation and while it did seem...
Copyright © 2022 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 650 Castro St., Suite 120-447,
Mountain View, CA 94041, USA