5/5 stars. Our travel agency took a very personal approach to setting up our trip. Our travel coordinator listened to what we were looking to achieve with our holiday (activity level, budget, etc), and suggested an itinerary that was very well suited to that. She had a very good understanding of the region we were visiting and provided helpful advice throughout the planning process that allowed us decide what locations to visit, how long to stay, and what the tradeoff are among the different options. The travel agency also has solid connections with the hotels in the area, and our coordinator was therefore able to book a stay at a property that we couldn't have done ourselves. They are also very open to direct feedback about your experiences along the way -- this company really cares and it comes through in all elements of the planning and execution!
2 Highlights. First, our stay in Torres del Paine National Park: Incredible trekking with amazing an natural landscape as the backdrop. Second, the glacier excursions from El Calafate.
I would likely skip Ushuaia in order to spend more time in the Torres del Paine and El Calafate regions.
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