trip was great, travel company was great. The agent can be a little slow to respond sometimes - even with the time change. we did a few too many 'fancy' meals over there while with our guide in Cape Town but that's the worst of it!
TRAVEL COMPANY COMMENTS:
I enjoyed working with Lee – he was always happy and appreciative of suggestions and have the opportunity to chat to my colleague in the US in his time zone. As a result, a lot of communication leading up to his booking was done telephonically. There were many changes to the itinerary along the way in order to end up with a personalised itinerary which was perfect for Lee & Christa. Due to this, there were one or two slight delays in receiving replies from suppliers which were needed in order for me to prepare re-quotes. Lee e-mailed me on the way to the airport to arrange a special birthday dinner for Christa on the last night of their stay at Dulini, so I arrange for a very special celebratory meal for them at the lodge.
I was very sorry to hear that Lee wasn’t 100% happy with my service as I take a lot of pride in ensuring that my clients are made to feel special and that their experience – from beginning to end of working with me –is a happy one. It seems that this wasn’t the case with Lee and I apologise for this.
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