I enjoyed the accommodations in Manuel Antonio, and Arenal - beautiful hotels with incredible views. The activities were quite enjoyable as well - particularly the "canyoneering" and boat tour. The first hotel I stayed at was very stylish - I wish I could have been in San Jose longer to explore the city.
My travel company was very responsive and available to requests. I was quite impressed that the agent I had communicated with met me personally at the airport and walked me through the itinerary before dropping me off. At one point, an activity they planned was quite disappointing, so I left an email essentially suggesting that they make alternate arrangements for future guests. The next business day, they had arranged another excursion in the next city to compensate - which was more than I was expecting.
If I went back, I would spend more time in Arenal and Manuel Antonio, and probably skip Monteverde, spend one less day in Tortuguero. Having one day of travel alternating with one day of activity got to be tiresome - too much sitting on buses and boats.
I also would choose fewer "eco-lodges" - I personally appreciated things like wifi and air-conditioning. Finally, hotels with breakfast and meals included was a big plus, as having to walk around to find a restaurant was challenging in some cities. I wouldn't hesitate to refer a friend to this travel agency or Zicasso again.
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