Overall the trip was organized perfectly. The agents were easily reached and helpful.
Loved Rotorua and the tours we did there - this was by far our fav area.
waiheke island was also a great tour and time
by no fault of the agency we were unable to do the heli-hike in Franz Josef. This was a real disappointment (but no one controls the weather..) I might have stayed there an extra day or two to try for more opportunities
I would have not stayed in punakaiki, the pancake rocks were lovely to see but the hotel was unimpressive and the restaurants in the area were lacking. (terrible service, low quality, hair in my plate) I would recommend to anyone to just drive through.
more days in rotorua. (we loved it there)
There were some issues with our transport in Waitomo. We were given incorrect information by the agent (which both my husband and myself confirmed) No one really seemed to know what was happening and no one really seemed concerned either. We were able to get on an appropriate bus eventually but had to sit waiting at the Waitomo caves building with all of our luggage for several hours. The bus that took us to Rotorua was not the bus we were supposed to take and so several hours later some calls were placed to find us as we were "missing" which means that had we not taken the bus we did we would have been sitting outside with all our baggage for several more hours. (not really how we wanted to spend the day of our wedding anniversary.) This was the only real glitch of our trip so all in all everything worked out.
TRAVEL COMPANY COMMENTS:
Thank you for your feedback. Jonathan very much enjoyed working with you to put your vacation together. We looked into why there was a transportation issue in Waitomo. The company we regularly use in Waitomo was recently sold. The new owners apologized for the delays and miscommunication you experienced. They said the merging of the two company reservations systems did not go well, which is why there was confusion about times and the cause for the delays on the day you were touring. They sent a letter of apology that Jonathan has forwarded to you along with a refund of the services. Their systems seem to working well now... we are sorry you had to experience the mishap as they transitioned. Thank you for your feedback and please let us know if there is anything more we can do to mitigate the inconvenience.
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