Having known nothing about New Zealand I asked the travel team to put an itinerary together. They did a fantastic job in selecting the highlights and the excursions we did. There were a couple of blips along the way like being provided the wrong location for Budget rental which wasted some time for us trying to locate it. There was also a hotel that was under big construction which I was not aware of and would have booked another location had I known. Otherwise everything was terrific.
Some of our excursions were canceled due to weather but sounded terrific. I loved the overnight on Doubtful Sound and the bike tour of Marlborough wine country.
I would have skipped Christchurch (still recovering from the earthquakes and a great deal of construction being done). Wish we had seen Wellington as everyone we met talked about it.
Thank you very much for taking the time to provide your feedback regarding your trip to New Zealand. I am so pleased to know that, overall, you really enjoyed your experience.
It was terribly unfortunate that the rental car company had not notified us of their temporary location change. As I mentioned when we spoke, I am very sorry for this communication error that has since been resolved.
Regarding the hotel in Queenstown, it was our understanding that the construction had been completed. I did offer to relocate you upon arrival, however you declined. After we communicated, I contacted the hotel and they explained that they just had a few days of exterior work and did not believe it would impact guests. At my request, the hotel did provide you with a refund and then we provided you with an additional refund in an effort to make amends.
I do hope you will accept our apologies and that you are left with lasting memories of all of the wonderful experiences you had while in New Zealand.
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