I'm very happy that we decided to visit New Zealand and to use the services of this travel agency. The trip was wonderful and very memorable. Having our travel company plan the structure of the trip was extremely helpful and saved our family a lot of time. I'm pleased with how convenient it was to have certain aspects of the trip organized and pre-arranged by the agency.
I'm happy with the three cities that were planned for our itinerary: Auckland, Rotorua and Queenstown. Each place was very different and gave a unique perspective to the country. There were many special moments but a standout is staying at the lodge in Rotorua. It's a place we would probably have never booked on our own as it seems less popular than some of the other accommodations in the area. But we are so happy we stayed in one of their best suites with a stunning lake view.
Overall we had a great trip but the one thing I wouldn't have done was a boat excursion that was arranged for us in Rotorua only because we had a toddler with us and the boat turned out not to be child-friendly. Otherwise, the excursion itself is a great idea - we went fishing, sat in a hot spring, enjoyed being on the lake. But managing our child in the midst of it was too challenging and so wouldn't have done this excursion.
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"The hotels and excursions [our agent] selected were generally exactly what we wanted."
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