My husband and I had a wonderful time in Australia and New Zealand, despite the hiccups at the beginning of our trip--none of which were the fault of our travel agency (Airline delay due to weather and luggage delays due to Delta's incompetence.) Because of the these hiccups, our agency and its on-site partner had to change the Australian portion of our trip on the fly once we arrived in Sydney. The New Zealand portion of the trip went as planned.
I worked very closely with our travel agent in connection with this trip to produce the itinerary. The trip itself fulfilled these expectations and the accommodations (both b&bs and large hotels) and excursions many times met my expectations or exceeded them. We never had a problem with logistical issues with respect to the land arrangements.
Our agency and their on site partner did their job. When we needed help--frantic calls from the Sydney airport regarding missed flights and lost luggage with travelers running on no sleep for 48 hours, they came through for us. They also helped us file our travel insurance claim for our losses due to these changes and delays. I would recommend them highly.
There were so many! We liked Australia very much, although we only spent time in Sydney and Hamilton Island. But we fell in love with the scenery in New Zealand. It is just spectacular! Highlights were qualia resort on Hamilton Island and, in New Zealand, Milford Sound and our hiking excursions around Queenstown, Christchurch and in Abel Tasman. We also liked our wine tasting trip in Queenstown.
We wouldn't do anything differently for this trip. We are hoping to go to Australia and New Zealand sometime again to do what we "missed".
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