The travel company went above our expectations, tehy were very professional, always on time, and very attentive. The service offered was very good at every moment during the trip and overall we feel that the trip was well balanced, efficient and family friendly.
The trip to the Sahara desert was unlike any other experience, the cooking class in Marrakech was extremely fun and engaging and the hikes and night walks in the medinas were an immersive activity where we felt safe and well guided.
The food was inclueded in the package and we disliked how at every restaurant we would get a specific menu, most of the time the same morrocan dishes. There were little options and it was tiring. We could be considered food lovers and enjoy looking at extensive menus, trying new dishes, and choosing for ourselves. Nonetheless, when we expressed our dislike, the travel agency spoke with our guide and let her know that from then on we would be choosing our own dishes, it all worked out.
TRAVEL COMPANY COMMENTS
Thanks so much for your warm feedback - we loved hosting your family vacation in Morocco and we're thrilled to see that you appreciated our team's service throughout your stay! With regards to the cuisine, thanks for your candid thoughts - while we're glad that you found that our team addressed this right away, we feel like we could have done a better job at discussing this with you ahead of time to address this point pro-actively and ensure expectations were aligned. To provide a bit of context on this, you were traveling during the month of Ramadan, which has a direct bearing on the choices available for food in Morocco. Indeed, 90% of the country's restaurants shut down during this month (since no locals eat lunch and people prefer to break the fast in their homes vs at restaurants). Therefore, there are far fewer places to choose from than we'd ordinarily have, and many of the places that we would normally take you to were closed. Please know that we take your comments to heart and we will work hard to provide better options for meals during Ramadan for future trips.
Thanks again from the entire team!
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