In total, we had a very good experience with this travel agency for our recent trip to Japan. Service level was exemplary. Anything that was sub-par, the travel agency tried their best to rectify.
We visited Tokyo, Hakone and Kyoto. By far, Hakone and Kyoto were the highlights. Highly recommend the samurai experience in Kyoto (must do lessons and costume ... not just show). It was also during cherry blossom season, which we thought might occur, but you can never tell with Mother Nature. So, an extra bonus!
We'd spend less time in Tokyo. In many regards, it was like any other big city (we are from a big city). That said, Tsukiji fish market and some nice meals are a "must-do".
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