The trip to Sicily was wonderful. But I got the sense that the travel agency was not as familiar with Sicily as they might have been. And I really did not like not knowing how much I was paying for each night's stay at a hotel, until I checked out and even then, did not often see what the nightly rate was. They would not share that with me prior to the trip, so I just got an overall fee for the trip. Additionally, one of their services that they used to book hotels in Sicily went bankrupt during the planning process and the change in fees for the hotels already booked resulting from that - which was something like $90 - got passed onto me. I felt that it was not my responsibility but should have been picked up by the travel company.
Other than that, the hotels were lovely and all went smoothly with the internal flights from Rome to Sicily and back as well as arriving at all of the hotels with no problems with the bookings. My main point of contact was responsive and very pleasant. I felt like I had to nudge her a bit to nail down the bookings when I was ready to commit and that seemed to take longer than it should.
Our guide to the Vatican, arranged by our travel company, was fabulous and that was a huge value add.
It was all astoundingly beautiful and very interesting. One of the highlights was Agrigento and the hotel there which was gorgeous with lovely rooms, and a spectacular view of the temples from lunch, dinner, our room and the pool. But all in all, the whole trip was one of the best I have ever taken.
Instead of moving around with one night at a hotel, I think I would have preferred to stay in one place and do day trips for a couple of days and now that I have been there and driven the routes, I think it would have been feasible.
Travel Company's Comments
Welcome home Vicki! I am glad that the trip was one of the best that you ever had! Sicily is wonderful and one of our most popular destinations. After being there, I am sure that you can understand why. We are pleased that you loved your hotels and had a special experience at the Vatican with our lovely guide. We think she is a gem too! We are sorry that the lack of cost breakdown was a damper to your trip, but as a matter of policy, we do not breakout costs as we had discussed with you. That policy is fairly standard in the industry and in fact, the hotels did not reveal the costs supporting typical practice. We hope to see you back in Italy soon! Best
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