We started planning an Italian trip one year in advance. Since it was a trip over 30 days, there were lots of moving parts and coordination required. Our Italy travel agency developed and delivered on the plan and cost we agreed upon. From a process view of the trip, the arrangements made by our agency for the many transfers to and from planes, trains, rental cars, and ferries was exceptionally helpful.
The well-managed travel agency team was easy to work with and provided question responses quickly. The trip execution was excellent.
In a word - all - as we selected the locations and tours. If we had to pick a "best" of the best, we would say the individual tour guides (both agency planned and our separately hired ones) provided the detailed insight at churches, galleries, and cities including art, sculpture, history, architecture, and items of importance. There is so much to see prioritization helps. The best guide provided by our agency was in Florence followed closely by the private guides in Rome and Venice.
We selected a week in an apartment in the country and we decided afterwards we would have been more satisfied to spend the time in a city where we could wander and explore at our leisure. Of course the costs go up.
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