The ground transportation was great with new vehicles/ boats and prompt drivers. The guides were so knowledgeable and fun; they created much more appreciation for the various sites and the prepaid tickets were a must. We ran into a few issues with hotels. The Rome hotel did not reconfirm and a new one was selected at the last minute. Then we were presented with an up charge at check out that was not planned for. The Florence hotel only had four of the five rooms we needed so one couple ended up in a different hotel for the first night. The travel agent was good but perhaps could have been more on top of the hotel situation and been a bit more communicative. At times it was difficult to contact her which led to a bit of stress for our group, (and me because I picked the travel agent). When we did get a hold of her she provided personal service and effortlessly made the changes we requested. Overall I would use her and Zicasso again.
The Vatican, Florence, Venice and the Italian countryside. We took 982 pictures over ten days and are still having fun sorting them all out. Holding my wifes hand like school kids as we walked the streets of Venice searching for just the right piece of Venetian glass.
We should have had restaurant reservations set up for our group. It was difficult getting a table for 10 so we had to split up a few times. The one restaurant reserved by our agent was a "dive" but actually had the best food we had all week. We would not have picked it out ourselves but were very happy with the visit. The other locations recommended by Frommers were booked so we were at the mercy of street side judgment which could have been better.
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