We have used Zicasso's services twice before when going to Italy but never used this travel agency previously. There were a few glitches but we are seasoned travelers so know to go with the flow. The important things (drivers meeting us on time, knowledgeable and hard-working tour guides, lovely accommodations) more than met our expectations. We learned early on that when our agent specify "a special lunch" on the itinerary, it would be a very meal with great service, food and scenery or location. We really liked all the drivers that our agent hired to take us on our day trips, especially the driver who drove us several times during the Tuscany portion of our trip.
Day long boat tour of Lake Como with lunch on Isola Camcino; staying in the Tuscan countryside.
Only one thing: stay at a hotel in Florence arranged by our agent (we chose our own for that portion of our trip and it was poor in comparison to where our agent had us stay).
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