Choosing this agency as my travel company from the two referred to me by Zicasso was the best decision I've made all year!
Although my family had been planning to spend a month in Italy for quite some time I never actually got around to planning the trip and found myself, with only a few months left before we were to leave, without a plan. Not to mention we were going to be spending the month of June traveling the country, right in the midst of the busy season. Having already purchased our plane tickets I was not about to push back our departure so I was desperate to find someone to help me. By chance I stumbled onto Zicasso while searching online. Although I hadn't heard of them before I thought the concept was incredible and so I reached out via email. Shortly after contacting them I received the information of two travel agencies who could help me plan our epic trip through Italy.
After speaking with both agencies I chose this company. The main reason I selected them was that during my conversation with our agent she asked many questions, very interested in finding out about my family and what we would prefer to see and do. She wasn't focused on telling me what we should do, although she did provide suggestions based on the age of my children etc. She truly took the time to get to know us so that she could help plan a memorable experience.
I couldn't have been happier with the itinerary that our agent presented to us. It made the trip real and incredibly exciting, not to mention that it would have taken me at least a year to plan something like she did in a matter of weeks. We made some slight adjustments to the itinerary before we left, for the most part based on personal preferences on what we wanted to see and do, and how busy we wanted to keep ourselves. Our itinerary had very little downtime and that was how we wanted it. There was just too much to see in a month!
All was pre-paid via our travel company prior to our departure and what a joy that was during our month. All we had to worry about was the city taxes due at the hotels and our food. I had never traveled this way before but really enjoyed it. I wish that this company planned itineraries for other destinations because I would use them every time I traveled if they did! Their itinerary and instructions took all the stress out of our time in Italy. Everything was timed down to the last detail. It completely took the thinking and worrying out of the trip. All we had to do was check the itinerary and follow the instructions, easy as pie! What a way to travel! We didn't want to rent a car (who doesn't want wine with lunch!) so we relied on the trains and had drivers where the trains were prohibitive because of either time or destination. Everyone who helped us with transport to our hotels, to the train stations, or across the country (when we traveled long distances - roughly 5 hours) were exceptional.
Upon arriving at our first hotel in Italy our agent had a package of information for us including a cell phone for use during our trip. I didn't think the cell was necessary seeing as I had my Canadian cell however it came in very handy when our driver was lost one day, didn't speak much english (as well as my terrible Italian :/) and was reluctant to reach out to anyone. I called our agent, reached her right away and she spoke to the driver. She also called a few times to check in on us which was so nice of her and such a pleasant surprise. This travel agency is not a company to plan for you and walk away, they are with you for your entire trip and incredibly helpful when you need them. Unfortunately, I misplaced the cell phone at our second to last stop. Even that she handled with grace when I emailed her to let her know my blunder.
Our itinerary was complicated and busy. We were in Italy for one month and wanted to see as much as possible so every day started at 9 am and there were many tours. Our agent managed to plan in some incredibly fun things for the children (my daughter is 12 and son is 9) like cooking classes and venetian mask making that were enjoyed by all of us. Also, because we did most of our tours in the morning that left our afternoons to plan something on our own, or just sit by the pool if the weather allowed. We visited more than 10 different areas and she managed to arrange both fun and informative activities / tours. The most impressive was how open she was to changing things on the fly when we decided we would prefer something slightly different with absolutely no notice. Nothing phased her and she seemed completely happy to help. Having this agent plan all aspects of this most memorable trip was truly a blessing. My husband has commented upon our return that it is terribly hard to pick out the good things of our trip because everything was so stress free and amazing. This company and especially this agent truly were a blessing to us and I would use them and recommend them over and over again with no hesitation. Thank you Zicasso for recommending them to us. Italy will be forever in our hearts because of the hard work they did to ensure our time and travel there was perfect.
There were so many it is impossible to pinpoint (as mentioned above).
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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