My family had a total of 6 people coming from 3 different locations at 3 different times to visit 3 different cities in Italy. The logistics involved to coordinate such a trip were overwhelming, and I decided it was worthwhile to get a travel service to help me. Going through Zicasso, we obtained contacts for two different companies, of which this travel agency was one. We chose this agency primarily on the fact they were 20% lower in cost. I don't know what service the other travel provider would have given us, but I can't imagine better service or professional treatment than I received with this company. Our account manager, was very accommodating, especially when our American Airline travel delays and cancellations caused a two day gap for three of us getting to Italy. The airline couldn't have done a worse job, and our account manager couldn't have done a better job helping us to accommodate the inconveniences and costs the airline caused. All of the hotels were very nice, and the guides and activities were top notch. I highly recommend this company if you are considering a trip to Italy, and want to be sure you have all the bases covered.
We spent our time eating, talking, laughing, and seeing new sites we'd never seen or heard of before. This is what a vacation should be. For me personally, the Bistecca Fiorentini we had for dinner at a restaurant very close to our hotel in Venice was incredibly good, not to mention the "non-tourist" atmosphere we encountered there (see attached photo). To be clear, we were absolutely not "blending in", but we could look around and see what it meant to be a local Italian in this wonderful restaurant (Al Timon).
We probably over-packed our itinerary with tours, especially considering the fact that we arrived late because of our American Airlines flight cancellation from the US. Some of us got tired during the trip, and just wanted to take a day or an afternoon off. That's what we did at times, but all of the tours were pre-paid, so whatever we didn't attend, we paid for anyway. So in summary, I would have spent more time and paid more attention to what each person in our party of 6 wanted to do. We could have split up on some activities, which we didn't plan on doing.
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