This was truly a trip of a lifetime! I normally don't write reviews but I felt that I had to share what a wonderful trip this travel agency planned. Our representative was amazing- he was always very responsive and would answer any questions that we had (day or night) prior to our trip. He made sure that our vision for our Italian vacation became a reality. We gave him some ideas and a budget and he ran with it and created a trip itinerary beyond our expectations. Since he and his team know Italy so well, he was able to give us suggestions and make changes so that our trip would be comfortable, fun, relaxing, and luxurious. Once we were in Italy, his teammate was always available 24/7 and would constantly check-in to make sure that we were ok. He made changes for us on the spot if we so chose and was constantly updating the itinerary based on traffic, weather, and convenience. He was so easy to work with and we felt that we were always taken care of.
We loved everything! Our favorite cities were Venice and Positano/Capri but would do the whole itinerary again. Our agent suggested for us to rent a boat for the day in Capri which was incredible. We had never even imagined that it would be a possibility but our travel pros made it happen. Our private boat captain picked us up on the dock by our hotel and took us out for 7 hours touring Capri and all the private grottos, even showing us the perfect places for a swim! We actually had to change the day of the boat trip due to weather and our representative on the spot took care of everything- seamless! Also he suggested that we tour the islands near Venice and hired a private water taxi with tour guide to take us to Murano, Burano, and Torcello. Per his suggestion, we had the best lunch ever at Locanda Cippriani in Torcello which will be an experience we will never forget! All reservations were made and confirmed by our travel team so we never had to lift a finger!
If we had to do the trip differently, we might have left out of Naples or Rome if flights permitted instead of going all the way back to Milan by train. This was not our travel agent's suggestion but was a result of wanting to use points for flights.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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