I have used Zicasso recommended company in the past. The Greece one is the worst. The hotel the travel agency booked in Athens is a joke, not a five star hotel! The hotel does not offer laundry service on Sunday, the fitness room is for kids. The Santorini departure date we had to carry luggage ourselves because the porter did not show up on time. the local guide was slow to respond to our complain.
Santorini is the most memorable part.
Definitely we will not use this travel agency!!!
Travel Company Comments
Dear Mr. L,
Thank you for your feedback.
I would like to take a moment to address your review here. During the planning process, we were tasked with 4 parameters for your Greece trip, which I will outline here: A desired budget to stay within, 5-star properties throughout your stay, rooms with a view, and on-site fitness facilities.
Despite going slightly over budget, we managed to fulfill those parameters in the itinerary we designed on your behalf which includes the hotels you approved prior to the trip. The hotel itself, that you felt was below standard, was 1 of 5 centrally located 5-star hotels in Athens. Of the remaining 4 options, 2 were unavailable during your travel dates and the remaining 2 would have ended up being $3,000-$5,000 over budget. Had it been communicated that quality was more important than staying within budget, we would have happily accommodated a more luxurious hotel option.
The hotel you did stay in and eluded to in your review, was solely chosen based on your parameters and availability.
Furthermore, with a trip advisor ranking of #10 out of 288 Athens Hotels, I would hardly refer to it as a joke.
Unfortunately, our cpmpany is unable to control how a hotel property provides the amenities it offers and that a guest might find unsatisfactory. This includes but is not limited to laundry service hours of operation, the size of the hotel fitness center, or the punctuality of a porter.
While I do empathize with your experience and acknowledge your feedback, it should be pointed out that our company did everything it could as a travel planning service to ensure your comments were addressed during the tour and in the hopes of making your stay better. For instance, when one of the travellers in your group left their mobile phone in the private car during your airport transfer, arrangements were made to have it couriered to your next destination in Santorini, a hotel your group raved about in our correspondence. At our company, the happiness of the traveller is paramount while on tour with us. Ultimately, regardless of our efforts, we did not achieve that in this particular case.
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