This travel agent and her team were simply superb. Every detail was taken care of during our most memorable trip to Italy. We began our tour in Venice. We were greeted at the airport by the driver and guide, who was thoughtful enough to bring boots for our whole family since the area around our hotel was flooded because of the high tides! We received a welcome packet that was very well organized and had our detailed itinerary, our train tickets, vouchers for our cooking class, tickets to the Vatican and Sistine Chapel, etcetera. The next beautiful day we had a private boat take us to Murano where are daughters participated in glass blowing - one of their highlights! Our next days in Florence were just delightful. The hotel that this travel agent selected for our stay was tremendous. The service was top notch and it is very well located. We were very impressed that at each hotel, our agent made her best efforts to have us stay in "family rooms" or two rooms that are connected. This was a request of ours and she made it happen everywhere should could for us. We stayed at a renovated castle in a beautiful small town in Tuscany. The father and son owners are such wonderful hosts and storytellers. Our driver in Tuscany was just a delight! He made the drives to Siena and such a joy. Our travel agent found a wonderful place for us to have a true Tuscan lunch on our journey - we are foodies and this topped our list. We ended our visit in Rome with one of the best guides we have ever had. Her mastery of history mixed with her love of Rome comes through during her tour. Every place we stopped, she made history come alive. She also had us try her favorite pizza spot that is now ours! She knew that we had one full day in Rome and made so much of it! We ended the evening at a cooking school - something we love to do on our all our trips. Making our own gelato and pizza was a wonderful way to complete our trip.
Every restaurant recommendation our agent made was just perfect. The family owned trattoria was one of our favorites! The view from the hotel in Florence was just tremendous!
We would ALWAYS follow this travel agent's recommendations for dinner. The one night we didn't and took our concierge's advice was the dinner that was not up to par!
Also, even though we had a welcome packet with us that had the week's itinerary planned and the basic gist of when the day began and ended. It did not have the daily schedule per se, so even though the local guides knew when the handoffs were, we did not, so we could have better paced ourselves. But some of this unknowing was also helpful for us to let go and trust our local guides :-)
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