We used this travel company to arrange a 3 week excursion in Europe with our 7 year old son.
Overall the excursions and guides in Europe were excellent but we were not given enough time to do a detailed review the itinerary before our departure. Had we been given more time we would have changed a number of items.
Communication was extremely poor. Numerous changes to our scheduled activities took place with no notice and no follow up unless we prompted them for a response. For example, we were meant to tour Venice one day. Without notice this was cancelled. It was the driver of the van that picked us up at airport that told us that There was no tour and we were going to drive for 4 hrs straight to Croatia. The travel company provided no explanation and have never refunded us the cost of the guide etc for that day.
Despite repeated requests, it was difficult to get an itinerary for review prior to our trip. It seemed like everything was booked last minute. Hotels were changed without explainaton after we paid the company and the quality of the hotels that were substituted were not at all what we expected and wanted.
We were very disappointed as we wanted a luxury vacation and would have gladly paid more for better accommodation had they shown us better options. They made a lot of assumptions about what we wanted without talking to us.
We asked this company to find us a vacation rental for a week. They said it's not our specialty but we will accommodate you and find you a place. It was an awful place for our family. For example, the so called "deck with a view " was filled with old dead plants and required us to crawl through a window to overlook the neighbours hanging laundry and with a sliver view of the ocean. We ended up having to pay for a weeks rental and ended up paying the additional cost to stay elsewhere for the week. The company said this isn't our specialty. Well they shouldn't never have taken on the job if they didn't know what they were doing. The responses made by the travel company made us feel like we should just "suck it up" after all this is what you agreed to when we talked.
There is no discussion or transparency when it comes to the costs. We felt very uncomfortable paying an invoice with only the total cost included. We would have appreciated a more detailed list of what we were paying for.
We feel this travel company simply uses 3rd party tour providers to do their work in Europe and that the The staff are too far removed from Europe to provide hands on and personalized help and service to their customers there.
We will not use this company in the future.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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