My wife, granddaughter(age 7) and I just returned from a 9 day wonderful adventure trip to Costa Rica planned with the help of this travel company. We started by contacting Zicasso and were sent a list of various travel agents in the area we were interested. From the minute we contacted this travel company we knew they were the ones to help plan the trip for us. The owners worked with us asking us about the types of things we wanted to do and the type of lodging we wanted.Communication was 24/7 through Zicasso web site or they gave us direct numbers to their agency and personnel cell numbers that could be called with a U.S. phone number. The response time for any questions was sometimes within an hour with e-mail or immediate with phone. Living in Costa Rica they had life long experiences and a large network of contacts in even the furthest places of the rainforest that you could imagine. After initial planning and suggestions we decided of 2 different locations in different parts of Costa Rica(the Arenal Volcano and the deep deep rain forest of the Osa peninsula).We looked at different lodgings at each location and this travel agency told us the good and questionable points about each place we were considering.They gave us an extensive list of activities in each area and told us if children could do the activities we thought were exciting. We wanted to focus on nature, Eco-adventures and the wildlife of this beautiful country. After finally deciding on the trip we were given an itinerary of what activities were essential to us and in the free time a list of suggested activities they thought might be appealing to us. We put a deposit down and the travel agency reserved our accommodations and adventures. A few weeks before we left they contacted us to confirm our plans and we paid for our expedition.
This was the smoothest best planned trip we have taken in 34 years of our marriage. The second we got through customs and immigration they were there at the airport to warmly welcome us and help with our luggage. They even presented us with a gift.Food and drink to take with us on our journey.The transportation was fantastic. Very comfortable vehicles with local bilingual drivers that were warm and welcoming to our family. They checked with us regularly during our trip to make sure all trips and transportation were satisfactory. they also said we could contact them 24/7 if we needed them but there extensive planning made that not necessary in our case. After leaving the Arenal Volcano area our wild off the beaten trail adventure to the Osa peninsula began.This was no easy task to manage.Many connections on the way to reach our destination in the forest. A car then small plane then boat then 4 wheel drive vehicle to the hotel.All coordinated perfectly by these travel experts. Smooth time until we were heading back to the International airport from the rain forest when the small local plane was going to be a couple hours late. This would have caused us to miss our international flight. The travel agency called us and told us of the potential problem before we left the hotel and said not to worry they were sending a private charter to pick us up at no extra charge to us to keep with the schedule they had originally planned for us.
If you want to have a great vacation and not worry about getting from place to place or communicating in a language you are not familiar with these guys are professionals. Not a single problem the entire vacation. Thanks Zicasso and see you on our return journey.
The most enjoyable tour we did was a volunteer program at Asis rescue center not to far from Arenal Volcano. Here we all were educated about the animals of the forest and how to protect them. At the end of the hands on demonstration we were given the opportunity to prepare the food and feed the rescued animals. Our 7 year old will never forget this.
The rain forest resort was unforgettable for all of us. 5 star service, accommodations and naturalist guides to care for us and guide us deep into the rain forest exploring was exciting.
for all of us the best trip. This travel agency made it hassle free. Wish we could have stayed longer.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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