Qantas flights to and from NZ were a huge hassle (fyi, I booked Qantas myself online and did not use the travel agency). They were not flying because of the volcanic ash from Chile, however Air NZ was flying. Qantas personnel made things quite difficult for us (& thousands of other travelers) and we wound up losing vacation days all around. I would be hard pressed to book Qantas again. On the other hand, this travel agency did a wonderful job arranging our trip through NZ. It was a bit too much of a whirlwind for me but it was exactly what my wife wanted. The hotels (rooms, location, etc.) were GREAT. All of the connections (from car rental to air flights to transfers) worked liked clockwork and were hassle-free.The tours that were arranged were very good. All in all, I think this New Zealand travel agency did a great job in customizing and arranging our trip. So, thank you!!! In addition, I called their NZ office contact when I found out my flight back to the States had been canceled. Although in reality, there was not much he could do, he did try to be as helpful as possible and we spoke numerous times over the weekend (not only did I call him but he made sure to call me to see how I was doing). I certainly appreciated his concern, attention and suggestions. Again, our thanks for making our vacation a memorable one. I hope that we have the opportunity to use your services again.
It's hard to pick one thing that stands out from the rest. I really enjoyed driving through the NZ countryside, soaking in a hot spring in Rotorua, and touring around Queenstown. The entire trip was wonderful!
Take things a bit slower (but that's a spousal discussion)
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