This was my wife and my second time using Zicasso to find a travel specialist for a trip. Our first experience, on a trip to Argentina was truly outstanding. This trip was a vacation to Hungary, Austria, and the Czech Republic. Given the different part of the world for this trip we were connected with different travel specialists. After speaking with two different options we chose this travel company based on a beautifully presented itinerary plan and initial discussion. However, while we had an excellent trip, I would not use this travel company again. What were some of the excellent aspects of the trip, and there were several. The guides for our city, vineyard, and monastery tours all did excellent jobs, the tickets for travel were all in good order, three of the four hotels were excellent and in two of the hotels we received room upgrades. Note though that I believe the guides and upgrades were tied to the travel company's supplier rather than specifically to this travel company. So why would I not use this travel company again? While there was nothing significantly wrong with anything in the trip, the amount of attention to us after the sale was made and the check sent was minimal. We had to reach out to ask where our documents were on different occasions, there was no reach out to us while we travelled, and once we returned there was no contact until we initiated it on our return. So I think while the travel company's supplier was a benefit, I do not think that this travel company added to it. So not bad, just middling.
Visiting the library in the monastery in Prague, the museums of Vienna and drinking melange in the cafes and eating dinner at Vincent's in Vienna, and the magnificent parliament building, and the powerful and disturbing Museum of Terror, both in Budapest. Finally just walking around and enjoying the sights of all three cities,and Salzburg and Cesny Krumlov.
I would recommend against the Food Market tour in Budapest and the Vineyard trip outside Budapest on the same day.
Travel Company's Comment
We are glad that the trip went smoothly, and you had an “Excellent Trip”. We strive for perfection and overall satisfaction of the clients we are lucky to service. The obvious goal is to make sure our clients have a wonderful vacation, and reading through your comments, I can tell this was attained.
I do want to note that the upgrades and guides that our supplier provided are a direct result of our travel company being a member of the supplier. This particular supplier is the best of the best when it comes to luxury travel, and we have worked hard to become a member, so that little surprises like upgrades and fantastic guides will work with us, because of our travel company maintaining such a prestigious level of service.
We take pride in what we do and try to exuberate this to our clients. We always lend ourselves around the clock while our clients are on excursions. We try to work behind the scenes, making sure all connections and travel tickets flow together for a seamless experience, while always remaining a call or email away for emergencies. I want to apologize if you required more attention, we are ready and willing to provide any type of attention our clients want to receive. Please know that we were in contact with all hotels and guides on a daily basis making sure everything was running at the highest level to provide you with an amazing trip. Upon return we always wait a week to let our clients regroup from their incredible journey before making contact, as our long standing experience in the field has shown us that a return can sometimes be stressful.
We are all happy with the end result, and that is, you had an excellent trip! In the future we would love the chance to reconcile any feelings that led to, in our opinion, a poor review score. We are very confident in our service and never settle for less than 5 stars, and hope we can prove this to you soon. In any event, thank you for choosing our travel company, and we wish you good fortune for all future travel endeavors.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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