This is the second time that we utilized this travel agency and they once again provided outstanding service. They developed and then modified the trip plan according to our every desire. They were always pleasant and accommodating. When we had difficulties due to the extremely poor service at the hotel in London they contacted the hotel immediately and kept the pressure on them. This travel agency is the model of quality service.
We thoroughly enjoyed our time in Vienna and Florence. The hotel in Vienna and the hotel in Florence were exemplary with service that should be modeled by all hotels.
We would not stay at the hotel in London. This hotel is the one of the worst hotels I have ever stayed at. The service was abominable. We asked to have electrical outlets fixed on three occasions and received no response. We asked the concierge service about plays in London and were given a paper pamphlet that one could find on the street with no further assistance. At check in we were asked if we wanted a daily newspaper which we responded yes. We received no paper. The hotel also attempted to not give us the Virtuoso financial credit at check out. In our opinion, the reception staff and concierge were boorish and churlish.
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