This Costa Rica travel company was professional from the first conversation to the end of our trip. In designing our trip, they asked many questions and presented a number of options for locations/accommodations and activities. All were designed to show us as much of Costa Rica as possible. They were willing to customize the trip as much as we needed. Upon arrival in San Jose, we were warmly greeted by our agent. He provided us all of the printed materials, and offered to take our call any time during the trip. Throughout our trip, everything was perfectly coordinated, all transfers and activities occurred as expected. At one point I wanted to make a change to one planned activities, and our travel company quickly and expertly made that change. We also encountered a canceled local flight at the end of our trip. While waiting at the airstrip, our travel company called us and said they were in the process of making alternate plans so that we could make it to our connecting flight. When they called, not even the gate agent knew that our flight had been cancelled!
We thoroughly enjoyed our visit, and I would recommend this travel company without any hesitation.
The most enjoyable parts of our trip were the the variety of locations and activities that we experienced. We saw wildlife, beautiful views and landscapes, and learned a great deal about the local culture.
I would have been clearer about the type of accommodations our family required. One of our hotels was beyond spectacular, two were precisely what we could have expected. The last one was not nearly in the caliber of quality/space as the other three. Because we traveled in peak season we could not change that hotel. I think if I had been firmer about size/number of bathrooms etc., we would not have been surprised once we reached.
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