We really loved the trip. The properties that this tour company had us stay at were great. They were perfect for a family of 5, very clean, and the properties were gorgeous. All of the transfers went very smoothly and our drivers were courteous, on time, and informative. We learned a lot about Costa Rica from them.
The only things that I was not happy about was that we did not get a detailed itinerary until the very last minute. I had asked for it about a week in advance, and all I got was a summary of our trip, but not things like pickup times, confirmation numbers, where to meet the driver at the airport, etc.
We also didn't get enough information about the excursions. I wish I had known how much driving time would be involved with getting to where the excursions started. Almost all of them involved 1.5 - 2 hours of driving each way.
Also, the tour company rep in Costa Rica did not respond fast enough. There was one day where she completely ignored (or missed) our question through an app. We figured out the problem on our own eventually so it wasn't a big deal, but since I didn't plan this trip myself, we were sort of in the dark about too many of the details and it didn't help that the person who was supposed to be there for us didn't respond in a timely manner.
The stay at the lodge in Bajos del Toro was amazing. So peaceful and relaxing and an absolutely beautiful property. Our kids didn't want to leave. Zip lining over the rain forest in the Arenal area was unforgettable. And the resort at the Papagayo Peninsula was gorgeous and a lot of fun (we loved the monkeys!). I think it was a tie between the lodge in Bajos del Toro and the resort at Papagayo Peninsula as our favorite places that we stayed. We loved the Papagayo Peninsula resort so much that we're thinking about going back next year. The guide that we had for the Arenal volcano hike was great (Jose).
We would do one less excursion. All those excursions were too much for our kids. I didn't know when selecting the excursions that they all involved driving for almost 2 hours each way to get to where we were going.
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"The properties that this tour company had us stay at were great."
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