We had a wonderful Ecuadorian experience through this travel agency. The trip that was planned for us was diverse and extraordinary. Our accommodations, especially at the Mashpi Lodge, were wonderful. We had some snafus (one flight was cancelled, a bag was misplaced) and our representatives at our travel agency did a great job helping us through these problems. They are all courteous, prompt, and friendly. My family and I would definitely recommend them to plan another trip for us.
We loved the Mashpi Lodge, hiking to waterfalls, riding the Sky Bike and Dragonfly, observing the birds and other wildlife. The staff there were wonderful and catered to all our needs (including medical attention for a twisted ankle and our guides making walking sticks for us with machetes) . The snorkeling in the Galapagos was incredible and our hikes were informative and breathtaking. Swimming with sea turtles fulfilled a lifelong dream and the last night about 100 sharks were swimming around our boat, along with sea lions, sea turtles, and flying fish. It was amazing. Seeing the stars at night (something we really can't do where we live) was also spellbinding.
If I were to take the trip again I would make sure that my teenage daughter was in the group on the cruise that included the most of the other teenagers. We were with a group of elderly passengers and my daughter felt quite isolated (we did join the group with the other teenagers on our last day - I should have asked to switch earlier). Additionally, I would have spoken to the head guide about our personal guide... We felt he was extremely rude and while informative, he was very inadequate as a guide (he never learned our names - shouting "Hey Lady, are you going snorkeling?" on our 3rd day, one example among many. He never made any effort to get to know us or to help us as a professional guide should). While we loved the Galapagos, he definitely did not contribute positively to our experience as we were increasingly unhappy with his attitude.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"A trip like this would not be possible without the assistance of an outstanding guide and we had the best."
"...it was a very enjoyable trip, thanks to excellent arrangements by our travel agency."
Copyright © 2021 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 650 Castro St., Suite 120-447,
Mountain View, CA 94041, USA