I fully recommend this Australia travel agency and Zicasso... Great job planning my trip!!! After experiencing the trip, I looked back at the initial itineraries we had and the hard work they put into learning me and what I want really paid off. When you plan a 2-week long trip and spend a fairly large amount of money, you really expect everything to be perfect and all the activities to be exactly what you expected and Zicasso / our travel agency delivered.
I actually planned this trip for me and my wife, kind of letting her enjoy it rather then stress over it. She enjoyed every activity and was happily surprised with how it all turned out.
Regarding the travel agency - Very accommodating and supportive. First off, I was able to plan this trip with someone who was 12 hours ahead of me effectively and efficiently; the time difference was almost unrecognizable. We were able to discuss and plan through phone calls and emails, and the company was able to understand our needs and accommodate. Furthermore, we had flight issues due to Virgin Airlines both getting to Australia and coming back. Even though my issues occurred on a weekend at an obnoxious time, my Travel Specialist was available and working to create solutions for me faster and more effectively than Virgin Airlines was. She responded sooner than expected, even though she was out enjoying her weekend. At the time, I felt like our trip was the most important thing to her, even though I understand she has a life to enjoy as well.
Regarding Zicasso - I was very impressed by the attention to care Zicasso gave me as well. As soon as they found out minor information about my flight issues, they had their Director of Client Relations contact me to ensure everything went as best as possible and help me in any way they could... meanwhile, I typed up a lengthy complaint to Virgin America and I am still awaiting some sort of a response from them. Zicasso and this travel agency make you feel like you are the most important aspect of their business, and that is what true customer service means to me.
On our trip, the entire experience was enjoyable and memorable, as it was catered to our needs. Just to give some brief highlights:
- Melbourne: Phillips Island Eco Tour- This is a MUST for Nature Lovers. You spend time at a conservatory and get to hand feed kangaroos and learn about other native animals. The tour guide was personable and helpful at each location of the trip, but that is not the best part. I didn't understand at the time of booking, but I was pleasantly surprised to learn we were signed up for the guided rangers tour at the little-penguin parade... WOW. We had preferential seating (best on the island) and we had a ranger talking us through it to ensure we did not miss a thing. Then, the ranger would take us to the best spots to see everything. Since we were there first, we always had the best view of the penguins as they made their journey back to their nests.
- Sydney: The bridge climb in Sydney was truly a once-in-a-lifetime experience with a view of the city that is incomparable.
If I could do the trip differently, I probably would not stay at the hotel in the Blue Mountains. Since kids were on holiday and the decor of the hotel, it felt more like "Grandma's house" than a nice retreat.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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