The travel company helped us build a trip around the July 2019 Solar Eclipse in Elqui Valley. In the end, we had a 4-week trip to South America encompassing Easter Island, Atacama Desert, Santiago, Elqui Valley (eclipse), Buenos Aires (as a stop-over) and Iguasu. I will caveat my comments first by admitting I am not the easiest of clients as we travel a lot and can be quite demanding in my expectations in terms of experiences, cost, and knowledge brought to bear by the agent. My experience with them did not start off well. Was not entirely happy during the planning stage - my main issue with them was that the prices for some of the hotels/transfers/flights/tours seemed too high. Did manage to sort it out eventually but only after I went through every single line item and saved myself about 10-15% of the total cost. I must admit though that they then understand what I was looking for and they even managed to get a very good promo rate for me at one of the hotels, but only after I persevered. Again I admit I kept changing my plans and at one stage we were contemplating a trip to Bolivia and we spent a lot of time on this - so yes - I am not the easiest of clients.
However, once we arrived in Chile, they were a dream. Excellent in execution and they ensured that we had everything we needed and then some had a app group chat set up so that we could contact them for assistance on anything. They offered us the opportunity to visit an observatory in the Atacama area that was at 5,100 m (as part of the eclipse experience) which was super awesome. I guess on hindsight having someone to hold your hand while in a country where you don't speak the native language supersedes the problems prior. They did help me plan a marvelous trip and am very grateful to them for that. They were always very professional and patient with me.
Loved, loved, loved Easter Island (or Rapa Nui). People are wonderful. The hotel simply divine and the guides were super enthusiastic about the island, its culture and its geography.
Loved the salt flats in Atacama. The travel company also helped arrange a private exclusive visit for us to an observatory. Super cool.Totally enjoyed the eclipse experience. The travel company did a great job with planning activities around the eclipse and having renowned astronomers and observatory directors present. Totally unexpected and a lovely surprise, especially being gifted a helicopter ride around the area. (The eclipse was surreal and really a beautiful experience). Very much enjoyed Awasi in Iguassu. Wonderful guides and the people there are so nice.
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