There are so many wonderful things I want to say about this travel agency! I guess the best (of many) things is that I immediately felt that planning the perfect trip is what our travel planner and his staff wanted to do for me. Once I explained to them some of the details I wanted (lodging, transportation, tours, experiences) they began an exhaustive effort to ensure that every detail was planned to perfection and in accordance with my budget guidelines. Wow!! What they were able to do exceeded all of my expectations. And the nice aspect of all the preplanning was the personal and intimate service I received.
No request, no concerns, no issue was too insignificant to them before, during or after our trip. Their communications via phone and email were prompt and professional and most importantly, sincere. Examples: luggage lost upon arrival by the airline- they helped navigate us through that mishap; my husband left his cellphone on the train in Rome and they were a tremendous help coordinating the return of his phone!; most importantly, we had a last minute request to change the return day and time to Perugia of our daughter who joined us for part of the trip and our driver immediately made it all happen with ease! And, after arriving home we realized we had left some clothing in one of our hotels and I emailed our planner and they contacted our hotel and coordinated the return of the items.
The drivers, tour guides, excursions were all excellent. And the hotels....absolutely perfect locations, beautiful rooms, exceptional staff/service and delicious food.
The highlight of our trip was having lunch with our travel planner in Florence. It was a delightful time from the moment we met him. He is a wonderful man, devoted husband, and doting father and also the owner of the most successful, outstanding travel company in the world. The fact that he took the time to have lunch with us and allow us to get to know him as a person endeared him to our family for life.
First, I would not Google to find a travel company. I would immediately email this travel planner and his company.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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