After reserachimg s lot of different itineraries on the web with all different agencies, I decided to cooncentrate my reserach on a good travel agency who lwould be able to put all the things I wanted to do together.
Our agent helped us in the organization of all the small details which makes a travel experience easy, fun and worry free. She managed to organnize all the details into lne great adventure maning my famîy and I very happy. Her person'ized service was very good and her follow ups were always in a tomely fahion.
The one star missing in ghis review is linked to the following improvements:
If you request your customers ro fill out a questionnaire in which you include all the details with dates of arrival and deprarture, please make sure you read it carefully as we nearly had one day for which we would have ended up with no hotel or transporatation reservations if I had not caught the missing day in our itinerary.
Also, when a c'ient requests 5 stars boutique hotels with suites size room, please make sure you give these alternatives to your clients as I often had to do more reserach on the proposed hotels to end up requesting different ones more into my prefernces.
Finally, Opeening up to your customers by sharing your opinion on a specific portion of your itinerary would have been very helpful for us not to lose 2 days in Swaziland with a bored and boring guide who wished was doing something different in life or was at retirement.
All that said, I would not hesitate to recommend this agent and Zicasso (which I already did to one of my work colleague who is planning her trip for Africa next year) to anyone wanting to put everything rogether after having researched the destination.
I do hope this review cn help and Happy and Safe travel to all!
tented camp safari at Thanda
would skip the Swaziland long drive and the eztra bight in JoBurg before fqkting back home
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