I could not be happier with this safari travel company regarding my recent trip to South Africa and Zambia. My agent was a delight to work with! She was given a specific budget and we worked together under tight time constraints as I was booking only about 6 weeks out. As I live in the US and she was in Cape Town we communicated as if she was next door. She called me from overseas ANY TIME I needed and EVERY e-mail was answered immediately. Her office support staff was also excellent in the rare times she was unavailable. She provided me with all the necessary phone numbers, addresses, and emergency contacts should they be needed.
Regarding the trip itself, I was booked into GREAT hotels/lodges & our transfers/guides/transportation to and from the airport and our accommodations were seamless. Everybody was on time & professional.
As someone who has traveled throughout the world and has used the services of many travel professionals, I cannot give higher praise to my agent and her company. They made my trip just as it was supposed to be....relaxing and stress free...a true vacation!
What we'll remember most was the fact that we did not have to worry about anything. We were able to see all that we could in the time available and was recommended to go to the appropriate places for our interests and tastes.
You can critique anything you do after the fact...this is no different. There may be one or two sights we could have lived without and maybe one or two we could have spent more time. But for the most part, I wouldn't have changed much!
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