My wife and I recently travelled to South Africa - Capetown & Kruger Park Safari, and then to Victoria Falls (Zambia). It is a trip that I have dreamed about all my life: from the time I was a young child and keen wildlife enthusiast, I longed to go on a safari; as an adult, I very much wanted to see Victoria Falls.
I just returned from an 8 day trip of a lifetime, where my wife and I were privileged to enjoy all these amazing places. No exaggeration, this was the best trip my wife and I have ever taken and we are seasoned travelers. The natural beauty, character, and charm of Cape Town, Kruger Park, and Victoria Falls are enough to take one's breath away - just on their own merits. However, when one layers in the customer experience I received from this company, and my travel specialist extraordinaire it was truly unforgettable.
I worked with this travel specialist for a year developing and fine-tuning what ended up being the perfect itinerary. We had a lot to pack in to 8 days, as we were leaving our three young kids at home; so time was definitely finite. Our travel specialist was responsive to every need or request I made; she was informative, considerate, and helped me in thoughtfully choosing options beyond merely providing them to me.
However, the trip as organized on paper can differ greatly than the trip in execution. My expectations were already high - this is where the trip and our travel specialist actually exceeded my expectations. There were a number of delightful little surprises along the way that I know our travel specialist and her company helped co-ordinate or arrange.
Every hotel we stayed at was unquestionably luxurious - among the best hotels we've stayed at. The recommended activities were all memorable and well planned logistically (enough time for a quick rest before the next excursion, even on the jam-packed activity days).
I cannot fully express my appreciation to our travel specialist and this company for the best travel-related customer experience I ever had.
Every location had a number of unforgettable moments... however, the standout for me was the Tintswalo Lodge and the safaris. Our ranger & tracker were informative, engaging, and thoughtful; the staff at Tintswalo were incredibly kind and attentive, and the lodge itself was stunning. Every day at the lodge produced surprising and different meal settings / locations, memorable sundowners, and of course, amazing safari drives - two per day. Although the entire stay at Tintswalo was wonderful, seeing the wildlife during those game drives made an indelible impression that I will truly cherish.
The only thing I would do differently is take a longer trip... we did a lot in 8 days, and I would have liked to have spent more time in Victoria Falls in particular. I would also have added another day or two to Tintswalo - I couldn't get enough of those safaris!
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