We very much enjoyed our trip. All the lodges in Namibia and Botswana had excellent accommodations and quality of food. The service from the travel agent prior to our trip was frequent and thorough.
The negative was the time in transit and in Windhoek. We over-nighted in Windhoek when it seemed there were earlier flights that would have gotten us to our destination faster. When we arrived at hotel it was 9:10pm. Everyone had gone except for one security agent who showed us to our room. We had no way of contacting anyone when the bedding was not what we had asked for as my wife is allergic to feathers. We also had no way of getting food. There isn't much to do in Windhoek, but we were led to believe they had car service to get us into town. When we asked about it the next day, they told us to get cabs. The staff there was not very friendly. In the future, if a stay in Windhoek is unavoidable, I would have preferred to stay at the Hilton where we would have had front desk staff, no taxi into town needed and meal possibilities.
I would give Tubu Tree Camp in Botswana the nod for best attitude and service from the staff. The camp in Botswana was perfect for safari offering both land and water based safari experiences.
I would try and eliminate the excessive time it took in transit to the Namibian camps.
TRAVEL COMPANY COMMENTS:
Thank you for your feedback. I am very happy to hear that you really enjoyed your trip and overall were satisfied with your experience.
Your stay in Windhoek was a forced overnight due to the flights required to travel from the Okavango Delta in Botswana to Sossusvlei in Namibia. If this could have been avoided, I would have been happy to have made that happen. You are correct, there is a flight that would have allowed you to arrive in Windhoek slightly earlier, however this flight is often cancelled or delayed. Due to this, we do not suggest this option to our travelers. This flight would have still required a forced overnight in Windhoek. I have followed up with the hotel there on your feedback and will be in touch with you separately with their response.
It was a pleasure to assist in planning your safari across Southern Africa and I hope you will enjoy your memories of the trip for years to come.
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