Going to Botswana and Zambia for the first time (in fact first time to Africa at all) was a daunting prospect. We wanted to do it right and have a great safari experience. After researching several providers, we settled on this travel agency because their initial proposed itinerary showed they listened to my interests and put together a plan that would allow us the trip we wanted. Now that the trip is over I know I made the right choice. This company is a top class organization. Frequent communications from their team based in S.A. and also in N.Y. provided confidence. Internal flight arrangements were all handled, as were all lodge bookings, airport escorts, all transfers and some extra activities. At every step of the way they delivered. I cannot recommend them highly enough for anyone seeking a knowledgeable team on the southern Africa area. Our contact in NY, our initial liaison, did a superb job giving us what we had hoped for. The team on the ground in S.A. handled most of the logistics, and the people they hired to escort through airports, across borders, etc... were all prompt, professional and courteous. The lodges she recommended were fantastic.
As far as the destination, I cannot recommend Botswana enough. Many friends who have travelled to other south African countries have commented on the crowds in some of the parks - not in Botswana. In many instances we would go for 3-4 hour game drives and hardly see anyone else. With a policy of no hunting allowed anywhere in the country, Botswana's animal kingdom is excellent (though hard to find rhino - only recently being reintroduced). We also visited Zambia and absolutely loved the hotel at Victoria Falls.
Seeing landscapes filled with elephant, lion, giraffe, impala, warthogs and baboons - all in one picture. Spectacular. Also seeing the zebra migration at the Boteti river was amazing. Experiencing the sound and visual impact of Victoria Falls - one of the 7 wonders of the world.
I can't think of anything we'd do differently other than try to spend more time there. 3 days at each camp was perfect, and the 2 days in our Cape Town hotel at the end brought us back to opulence.
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