We had a wonderful time on our South African Vacation. This travel company was first rate in planning and executing the perfect vacation. We couldn't have been more pleased. Our travel consultant was absolutely wonderful. She accommodated all our needs, not only in planning our trip, but also while we were in South Africa when we needed a little help. She created an unforgettable experience for our family by combining our ideas of what we wanted to do and also offering some other options; such as, experiencing a traditional Cape Malay cooking class and lunch at a local resident's home. That was a wonderfully delicious experience.
I received several intinerary quotes. I immediately felt comfortable and confident with this travel company & Zicasso. The direct contact with our agent was mostly my reason. She worked very hard to accommodate us and is very capable in her job. I should mention that we booked our trip with a rather short lead time of 2 months. She worked diligently to get us the accommodations we wanted in a short time frame.
It should be mentioned that every transfer that was arranged for us was prompt to pick us up, easy to locate, and our drivers were always kind and informative. They made the travel between locations very pleasurable. Our guide was an absolute delight and we became fast friends. Our Cape Town visit wouldn't have been the same with out him. He was professional, informative, and caring. We felt very comfortable in his hands.
One aspect we didn't quite understand and was of slight inconvenience; when visiting Victoria Falls, we arrived via air into Zambia and stayed at the Royal Livingstone (located in Zambia). This was the last two nights of our travels and at the end of this visit we were headed back to the United States. Instead of a flight that departed from Zambia to Johanessburg, our flight left out of Zimbabwe. This required us to cross the Zambian border in order to catch our flight to Johanessburg. Of course crossing into Zimbabwa requires as additional visa. That cost us another $120 USD ($40 USD per person) just to cross the border to catch our flight! We also had to change vehicles, get a new driver, move all the luggage over, not to mention a very long wait at the border to acquire the visa.
Our most enjoyable moments were spent on the game drives and experiencing the beauty of Cape Town.
It's difficult to say that we'd do anything differently. We enjoyed every aspect of our trip. If I had to choose one thing, I'd eliminate Victoria Falls and visit another Wildlife Reserve.
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