Our agent was super helpful and responsive throughout the planning process and during our trip when we had a few questions. She had great ideas and recommended great hotels and lodges. She was always willing to chat via phone to discuss the pros and cons of various options and was extremely patient with the back and forth and changes of plans that comes along with planning a family trip involving 3 families to countries we knew nothing about. I can't say enough good things!
I also very much appreciated having a list of emergency phone numbers so that I felt prepared to deal with any travel issues that might come up knowing I had a representative from the agency available to help 24/7.
Our stay at Muchenje lodge and the game drives there. One was a boat safari during which we saw elephants swimming and other drives where we saw giraffes in the sunset and lions by the water. Our safari guide was the best.
I might look into an alternate lodge in South Africa and I might have made myself more aware of the extent and complexities of transferring between locations and possibly scheduled that differently. I would also find out more about which animals are where at different times of the year.
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