Extremely helpful in planning, booking. Accommodations were top notch. Guides were knowledgable and always on time. Transfers went off w/o a hitch. There were a couple of billing issues which are unclear and need resolution. Overall, would happily book again.
Overall trip was one big highlight but particularly enjoyed Galapagos and Cuenca region
Try a bit to minimize transfers which went off well but were time consuming.
Travel Company Comments
We are happy to hear that your trip here on mainland Ecuador and the Galapagos Islands went well and that you enjoyed the “top-notch” services that we arranged, despite the inconvenience that you suffered in the billing by your hotel here in Quito.
As you experienced and provided feedback on, our expert guides provided a seamless and hassle-free tour, which added even more to your enjoyment of the tour that we designed for you to experience Galapagos and the cities of Quito and Cuenca.
Concerning the billing issue, the payment should be arriving in the next couple of weeks. Rest assured that we will continue to work with you and the hotel to your satisfaction. We do, of course, extend you our apologies for this situation.
Concerning your comments concerning transfer times, we will take a closer look at what else we can do internally to reduce client transfer times even more, and please know that we appreciate you commenting on this so that we redouble our efforts in addressing this situation.
Still, what made us happiest of all was to hear that you would happily book again with us. For us, the overall satisfaction of our clients is best demonstrated by their willingness to again contract with us after having experienced for themselves the high quality of services that we provide.
Please know that we will be anxiously looking forward to working with you should you again consider traveling anywhere here in South America!
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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